Customer care agent Job at Oraimo is looking for a customer care agent who is versatile, can perform tasks efficiently and is comfortable with day-to-day customer servicing thriving with tight deadlines and needs.
Customer care agent Job at Oraimo
Job Description:
1. Order Fulfillment: Confirm Eshop orders by phone call and follow up the order status, provide daily report on order status, improve order review rate and collected rate;
- Hotline services: answering questions from customers, guiding customers on how to place orders online and deal with any after sales issues
- Respond to customers’ emails, deal with customer complaints, and generate reports and feedback regularly to improve customer satisfaction.
- Draft reports on products performances based on customer feedback and competitor market analysis.
Requirements:
1. Have a strong sense of responsibility and good service spirit;
- Good communication skills, be able to handle customer complaints and establish a good and stable relationship with customers;
- Good understanding of e-commerce trends
- Having experience in the customer service will be an added advantage.
- Willing to learn and take on new responsibilities that may be assigned.
- Efficient in the use of advanced computer packages.
QUALIFICATIONS
- -Certificate/ Diploma / Bachelor degree in any related fields
- -Strong communication skills
- -Use of English language both oral and written
- -Age from 20 years old
Send your Curriculum vitae at Human Resource department through [email protected] indicate position and post location on email subject, deadline for sending Curriculum Vitae is on 18th July 2023, only shortlisted candidate will be contacted.
Customer care agent Job at Oraimo Nafasi za Customer Care Kwenye Kampuni DOWNLOAD PDF FILE HERE Send your CV through WhatsApp no 0689701401 no calls
REGIONS-; DAR ES SALAAM