Customer Experience Manager at Wananchi Cable Tanzania Limited;- If you are looking for information about Wananchi Cable (T) Limited in Tanzania, then you are in the right place. Here, we have shared all the necessary information regarding Wananchi Cable (T) Limited. It includes details about the Contacts, Phone Number, Location Email and Postal Address etc.
Wananchi Cable (T) Limited is registered by Business Registrations and Licensing Agency (BRELA) in Tanzania and is incorporated under the companies’ act 2002 and that, the company is limited, and therefore is licensed to carry on the business in Tanzania. Dar es Salaam
Wananchi Cable Tanzania Limited is part of the Wananchi Group and one of Eastern Africa leading Internet service provider.
Wananchi Cable Tanzania Limited is part of the Wananchi Group and one of Eastern Africa leading Internet service provider. We are looking for Customer Experience Manager, who will work independently to provide professional and focused customer service both internally and externally. He/she will be reporting to Head Of Sales and Customer Experience Director.
Key Responsibilities will include;
- Manage the Customer Service Department to provide exceptional service at all times and provide a benchmark of service delivery to be used by all other departments within the organization.
- In conjunction with Director CE, agree on performance objectives and measures for the team, providing regular feedback on honest assessment and achievement.
- Work with transversal teams – Commercial (Zuku Fiber and Zuku TV), Technical, IT and others to ensure quality service delivered and timely, effective service support provided to each customer.
- Analyse customer lifecycle trends, market forces, competitor activities and propose short-term and long-term customer retention strategies in order to achieve retention and revenue objectives. Manage customer accounts to develop loyalty and prevent churn.
- University Degree in a Business related field.
- Experience with telecommunications and/or ICT service providers, lot less than 1 year At least 4 years of
- Customer Service experience, with at least 2 years in leadership position.
How to Apply:
Apply to [email protected] before 13th March 2023