Sales Support Assistant Job Opportunity at Chevron
Sales Support Assistant Job Opportunity at Chevron
Chevron Corporation is one of the world’s leading integrated energy companies. Through its subsidiaries that conduct business worldwide, the company is involved in virtually every facet of the energy industry. Chevron explores for, produces and transports crude oil and natural gas; refines, markets and distributes transportation fuels and lubricants; manufactures and sells petrochemicals and additives; generates power; and develops and deploys technologies that enhance business value in every aspect of the company’s operations. Chevron is based in San Ramon, Calif.
Supports sales representatives in administrative areas. May be responsible for customer administrative support, such as order fulfillment.
Key Job Responsibilities :
Order Input; Receive orders from customers and Chevron affiliates, check order on products, customer info record and price, configurate big lumpy orders into container/truck loads, enter order in SAP and follow up on credit release. When EDI (Electronic Data Interface) orders, check on error reports and solve data issues daily. When WebPortal orders, pick up orders from customers’ website and introduce in SAP.
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Order fulfillment; check availability and confirm delivery date, ensure order is forwarded to logistics partner once released through collection advisory, ensure deliveries are created on time and properly communicated to plants/warehouses to ensure proper execution of delivery, complete and on time. If supply issues, communicate possible solutions and alternatives.
Ensure proper documentation is in place, accurate and in line with legal compliance and specific customer requirements as required, follow up on delivery with logistics partner or supply chain coordinators, ensure invoice is created after deliveries are confirmed. Make sure that EDI invoices are properly uploaded to ERP from customer, when WebPortal, upload correct invoices to the customers’ website.
Be the customers first point of contact regarding customer’s transactions, operational issues or any other requests. Establish a close commercial relationship with and provide an excellent customer service for all customers while obtaining an in-depth knowledge of the customers, their products, the market and the customer’s restrictions and requirements.
Agree with the customers and affiliates on the order volumes to ensure vehicle utilization is maximized, considering legal weight restrictions, packing can be stacked without risk for damage, and that the cargo can be lashed/secured in an appropriate and safe way. Solve if any customer pricing issues in cooperation with the Account Managers.
Provide commercial feedback to account managers to maintain and grow the business. Demonstrate pro-active behavior towards the customer in finding solutions and trying to obtain additional business and re-purchase from the customer.
Cooperate with the service departments and the sales team on outstanding receivables, manage credit blocks, cash-in-advance payments, letter of credits, address statement of accounts.
Be able to discuss with finance management to understand potential credit issues of customers, check the overdue sales order reports on a daily basis, align with supply chain on product availability and appropriately communicate to customers, ensure good working relation with logistics providers and Supply Chain colleagues. Solve any potential issues with interfacing the orders and physical delivery. Participate in cross functional team meetings when appropriate. Be the subject matter expert on Order to Cash related issues for the whole organization. Track and control secondary transport packed, maintain contacts in an appropriate way with custom brokers, chamber of commerce, customs authorities, verification agencies assigned by the importing countries, freight forwarders.
Implement and manage digitization to improve the customer experience with Chevron and allow 360° views on customers in CRM tools like SF.com, create additional revenue by upselling; unveiling sales patterns in orders or interest of other products and proactively propose additional volumes & products to customers, when marketing campaigns take place contact customers and propose and sell campaigned products. Additional revenue +200.000 USD each CSR.
Responsible for creating and processing credits, debits, returns free of charge and rush orders with appropriate approved cases created in Service Cloud.
Responsible for measuring and reporting of Service Level Agreement (SLA) compliance and On Time In Full (OTIF) for his/her customers, be fluent in SAP O2C process, ensure all transactions are booked live, on time and proactively address issues or areas for improvement in order to improve customer satisfaction.
Ensure and understand compliance with all Chevron policies and standards related to his area amongst which (but not limited to): OEMS, FCPA, Denied Party Screening, credit policies, general compliance; Stop Work Authority, sanctioned countries, log customer complaints and issues in LPS and case management, Service Cloud as needed and follow up on investigations and related resolutions, perform LPO’s as required and document them in LPS, responsible for ensuring timely completion of all mandatory Compliance trainings, ensure correct document retention to satisfy legal and Chevron requirements
Chevron participates in E-Verify in certain locations as required by law.