Over 250 million people in more than 100 countries trust Binance, the top blockchain ecosystem and cryptocurrency exchange in the world. With its wide range of digital asset products that include trading, finance, education, payments, Web3, and institutional services, our platform is well known for its security, transparency, speed, and liquidity. We are dedicated to using blockchain technology to promote financial independence and inclusivity by enabling worldwide access to digital assets.
Join Our Customer Service Team
The goal of Binance’s customer service team is to provide outstanding assistance for our financial derivatives products. In order to keep clients and improve their experience, we place a high value on quick, precise, and sympathetic solutions. Come work with us to tackle challenging problems, streamline procedures, and support a top-tier bitcoin trading platform.
Responsibilities
- Customer Engagement:
- Handle inquiries related to Binance’s financial derivatives and ensure retention of high-value customers.
- Resolve complaints efficiently, document root causes, and prepare detailed analysis reports.
- Process Improvement:
- Identify and implement optimizations for complaint resolution workflows to elevate service quality.
- Address urgent operational issues promptly to minimize user impact.
- Operational Support:
- Execute ad-hoc tasks and generate reports as directed by shift leaders or management.
Requirements
- Education & Experience:
- Bachelor’s degree/diploma, preferably in finance, economics, or a related field.
- Minimum 1–2 years of customer support experience in e-commerce, fintech, or financial services (mandatory).
- Skills & Competencies:
- Fluent in English (written and verbal); proficiency in additional Asian languages (e.g., Mandarin, Korean, Japanese) is a strong advantage.
- Strong analytical and problem-solving skills with a data-driven mindset.
- Familiarity with customer service operations, CRM tools, and financial products.
- Ability to multitask, adapt to dynamic environments, and work under pressure.
Why Binance?
- Impact: Shape the future of blockchain in a globally trusted ecosystem.
- Culture: Collaborate with top talent in a flat, innovative, and user-centric environment.
- Growth: Gain exposure to cutting-edge financial products and continuous learning opportunities.
- Benefits: competitive salary, flexible work arrangements (including remote options), and comprehensive perks.
Equal Opportunity Employer
Binance values diversity as foundational to our success. We are committed to fostering an inclusive workplace where all talent thrives.
Application Note
By applying, you confirm acceptance of our Candidate Privacy Notice.
Ready to drive excellence in customer service? Apply now and join Binance’s mission to redefine global finance!
