Over 250 million people in more than 100 countries trust Binance, the top blockchain ecosystem and cryptocurrency exchange in the world. With its wide range of digital asset products that include trading, finance, education, payments, Web3, and institutional services, our platform is well known for its security, transparency, speed, and liquidity. We are dedicated to using blockchain technology to promote financial independence and inclusivity by enabling worldwide access to digital assets.
Join Our Customer Service Team
The goal of Binance’s customer service team is to provide outstanding user support via live chat and ticketing mechanisms. In order to address consumer questions, grievances, and verification procedures, we place a high value on prompt response times, precise solutions, and compassionate service. Come along with us as we collect feedback, speak out for users, and maintain the highest standards of customer satisfaction.
Responsibilities
- Project Management:
- Lead cross-functional projects (e.g., system implementations, process redesign) across regions and teams.
- Develop and monitor detailed project plans, ensuring timely execution and risk mitigation.
- Document processes, escalate issues proactively, and report progress to leadership.
- Process Improvement:
- Identify and prioritize opportunities to standardize or re-engineer workflows.
- Drive initiatives to enhance CS productivity, operational excellence, and stakeholder satisfaction.
- Establish continuous monitoring mechanisms for sustained improvements.
Requirements
- Education & Experience:
- Bachelor’s degree with 4–6 years in COO/project management, customer service, or operations.
- Minimum 3 years of project management/process re-engineering experience.
- Skills & Competencies:
- Bilingual proficiency in English and Chinese (mandatory for stakeholder liaison).
- Strategic, analytical mindset with strong problem-solving abilities.
- Expertise in MS Excel, PowerPoint, Visio, and documentation.
- Adaptability, teamwork, and resilience in fast-paced environments.
- Certifications:
- PMP/PRINCE2 required; PMI-ACP is a plus.
Why Binance?
- Impact: Shape the future of blockchain in a globally trusted ecosystem.
- Culture: Collaborate with top talent in a flat, innovative, and user-centric environment.
- Growth: Enjoy autonomy, career development, and continuous learning opportunities.
- Benefits: competitive salary, flexible work arrangements (including remote options), and comprehensive company perks.
Equal Opportunity Employer
Binance values diversity as foundational to our success. We are committed to fostering an inclusive workplace where all talent thrives.
Application Note
By applying, you confirm acceptance of our Candidate Privacy Notice.
Ready to revolutionize finance? Apply now
