Suvacor Customer Care Jobs, We are looking for a customer service officer and customer manager with superior communication skills and a great work ethic to join our team.
Position 1: Customer Care Officer Suvacor Jobs
Our customer service officers are at the front-line of delivering our promises to our customers and the first contact point. As the customer service officer, you will work directly with customers to meet their needs, answer their questions ,provide support and prepare customer orders. We are seeking a candidate who is persuasive, energetic, and ready to go the extra mile to ensure customer satisfaction. Someone who is result orientated and able to work against targets.
Long-term career aspiration (min 5 years). Position is based in Zanzibar.
RESPONSIBILITIES for Suvacor Customer Care Jobs:
- Ensure that the Reception/ Office area is always clean and organized.
- Stay informed on all company services and products so customer inquiries can be answered correctly and on the spot.
- Process customer orders of products and services
- Efficiently making and returning phone calls or emails in a timely manner. Every call/ Email must be returned/ replied within the same day.
- Handle customer complaints and questions regarding problems with orders and always make an update in the intranet.
- Make sure orders are delivered to customers on time with an invoice, and a returned signed invoice is filed in the office file.
- Process customer orders of products and services
- Ensure that operational activities are executed within allotted budget and timelines following procedure established. E.g. Order receiving procedure, Purchase Invoice receipt procedure, payment making procedure etc.
- Able to produce fact-based brief reports, on digital devices.
Suvacor Customer Care Jobs
Education: Advanced diploma in business studies, Bachelor’s degree in business studies is an added advantage
Experience: Minimum of 2 years experience in related field (Food & Beverage and Hospitality industry preferred) and experience in processing orders and invoices. Fluent in MS word, excel, other programs of advantage.
Position 2: Customer Manager Suvacor Jobs
The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and answer client queries. Suvacor Customer Care Jobs We are seeking a candidate who is persuasive, energetic, and ready to go the extra mile to ensure customer satisfaction. Someone who is result orientated and able to work against targets. Suvacor Customer Care Jobs
Long-term career aspiration (min 5 years). Position is based in Zanzibar.
- Assist new customers to open customer accounts and to issue contracts for those leasing coffee machines.
- Make sure customer data is available, accurate and updated at all times including physical location, email, phone numbers, responsible person, and any communication with customers has to be documented electronically in the customer account.
- Follow up on payments from customers
- Follow-up on pending orders to customers to make sure they are delivered and customers
- Provide support to all business units including CUSTOMER SERVICE, WAREHOUSE, TECHNICAL, PRODUCTION, HR, administrative, marketing and other departments.
- Conduct Customer follow-up on our products and services
- Handle customer complaints and questions regarding problems with orders and always make an update in the intranet
- Work on getting new orders from the existing customers, always try to sell them a product when performing your customer care activities.
- Able to produce fact-based brief reports, on digital devices
Suvacor Customer Care Jobs
EDUCATION: Bachelor’s degree in business studies
EXPERIENCE: Minimum three (3) years Experience in Related Field (Food & Beverage and Hospitality industry preferred). Fluent in MS word, excel, other programs of advantage.
How to apply:
- All Cv’s and Cover letters should be sent to hr@suvacor.com.