Retail Banking Jobs at DCB Commercial Bank Plc is a fully-fledged retail and commercial bank in Tanzania. The bank offers banking services to Individuals, Microfinance, Small to Medium sized Businesses (MSME), as well as large corporate clients. DCB Bank has a wide branch network of over 8 branches, over 1000 DCB Wakala Agents, and over 280 Umoja switch ATMs serving over 3 million customers across the country.
Retail Banking Jobs at DCB Commercial Bank Plc
We are looking for qualified candidates to fill the position of Senior Manager, Retail Banking. The successful candidate will be responsible for managing the retail banking function by focusing on designing and executing business strategies to accelerate business growth.
Key Responsibilities
- Developing and implementing retain banking business strategy and tactical plans, in line with the market opportunity/growth potential, competitor activity, existing capabilities, risk appetite and regulatory requirements.
- Leading teams at branches and workplace banking segments achieve set targets in sales growth, income distribution, management of impairment and client experience.
- Identifying growth opportunities and working with the marketing and product development teams design and launch products/services that are customised to clients’ need; and monitor their performance.
- Reviewing existing policies, operational systems, procedures and ensure strong internal controls and high levels of compliance with procedures and regulatory requirements. •        Updating and maintaining risk procedures and systems with respect to risk identification, risk assessment, risk monitoring, risk mitigation strategies and risk reporting.•
- Developing and sustaining effective business relationships with clients and other stakeholders; and maintaining visible, active and positive presence in the market
- Creating a service culture within the branches and ensure adherence to the service standards and that all staff observe internal and external TATs and SLAs.
- Managing function, branch network and staff performance including operational efficiency, growth targets, budget, net promoter score and staff engagement
Qualifications and Experience
- Bachelor’s degree in business related field; or Bachelor’s degree in any field with a Master’s degree in business administration.
- Eight years’ experience in banking business, three of which should be in a leadership role focused on sales.
- Excellent communication and interpersonal skills.
- Proven experience in driving performance.
- Strong market selling ability and credit analysis skills positive track record in building and maintaining business relationship and network.
If you believe you are the right candidate for this position, kindly submit your application with a detailed CV, photocopies of academic certificate, and names of three referees with their contacts, quoting reference number DCB-SMTF-08/2023 on the subject of the email. To be considered, your application MUST be submitted through [email protected] not later than 21st August 2023. Hard copy applications will not be accepted.