Are you frustrated by the warning ‘connection failed’ when connecting to and loading tokens into your KPLC Meter? Don’t worry, this common issue is easily resolved. We will explore what causes the connection failure and provide step-by-step steps for promptly resolving it in this article.
We will also offer some tips on preventing similar problems in the future. So if you are experiencing difficulties connecting your prepaid meter, keep reading!
How to FIX KPLC Meter Connection Failed
There are several potential reasons why your prepaid meter may fail to connect: here are some of the most common ones:
- Low battery: The batteries in your meter may be drained, preventing a successful connection. Replace the batteries and try again.
- Faulty CIU cable or adapter: The cable or adapter connecting your Consumer Interface Unit(CIU) to the power outlet could be damaged or defective. Try a different cable or adapter to rule this out.
- No batteries in the CIU: If using batteries in the CIU, ensure they are correctly inserted and not drained. Replace if needed.
- Tripped circuit breakers: Check that the circuit breakers for your meter have not tripped and are in the ‘on’ position. Reset if tripped.
- Damaged meter components: In rare cases, the meter’s internal parts could be damaged or faulty. Contact KPLC customer service to test and repair/replace the meter if the above steps do not resolve the issue.
How to Fix the kplc CIU connection failed
So, how do you fix the prepaid meter not connecting problem?
The first step is:
- Replace the batteries in your device.
- Remove all other household appliances from the outlets.
- Connect the CIU to the wall socket directly (without using an extension cord).
- When it says “Connecting” or is having trouble connecting, enter 59698686 and press “Enter” right away, followed by the meter or token number if you are in the dark. Then click OK. If it approves, type 1275 4194 1448 6450 5970 and press OK. It also accepts keying in the meter number.
You may have to repeat the above step twice or thrice for it to work.
Why is my KPLC meter not connecting?
The KPLC CIU Meters are not connecting. If your CIU Meters are not connecting, make sure the meter is plugged in and the socket is turned on and powered. If this does not work, try plugging the CIU into a neighbor’s house to see if the CIU is defective.