Customer Service Executives job at Insight Management Tanzania Limited

Customer Service Executives job at Insight Management Tanzania Limited is recruiting on behalf of a client in the logistics industry for the following positions:

Customer Service Executives job at Insight Management Tanzania Limited

Reports to: Operations Manager

Responsibilities:
1. Receive the transit orders from the client (tariffs already validated through a valid quotation). In case of new business (new or existing client), a new quotation will be issued by Sales department in accordance with company rules
2. Ensure scope of work is related to quotation received
3. Request missing documentation and more detailed instructions, if necessary, Inform client on files processing progress (standard or specific report, according to quotation) daily
4. Alert the client in case of operational issue (potential or real) and provide solutions
5. To check client status whether is COD (Cash of deliver) or has credit facility. If no credit, then the client must settle the payments in advance before starting clearance
6. Provide support to credit control in case of cash collection issue
7. Daily review of the business system tracking reports to ensure consistency and detect any anomalies which require correction / amendments

Requirements:
1. Education: Bachelor’s degree in any business-related studies
2. Experience: 3-5 Years’ experience in Logistics is an added advantage.

Job application procedure
• Send CV Only in PDF Format to: insighttanzania6@gmail.com 
• The heading should be the job Title and name of the Candidate e.g. “PORT CLERK – UPENDO
• Only Successful Candidates will be contacted.
• CVs should be renamed with the candidates Full Name and position applied for.
• Experience in Logistics/ Clearing and Forwarding/Port operations is a Must!